This describes the essential skills and knowledge and their level required for this unit

Skills may include

identifying client requirements

gathering information from clients

performing hair and scalp analysis and recognising problem conditions

organising information to develop and propose a timed and costed future course of action to clients

performing and evaluating skin tests

responding to scalp analysis and recommending and performing scalp treatment services including

conditioning treatments

medicated treatments

scalp peels

preparation of the service area

preparation of products and equipment

preparation of the client

safe application of the treatment

communication skills that take into account the culture background and physical abilities of the client while demonstrating knowledge of the following communication techniques

using open and closed questions

speaking clearly and concisely

using appropriate language

nonverbal communication

written communication

language literacy and numeracy skills relevant to the role and workplace requirements

scalp massage movements

Knowledge may include

signs and symptoms of common normal and abnormal hair and scalp conditions

physical effects on the hair and scalp of salon treatments

applications and efficacy of hair and scalp treatments in the workplace treatments and services range

provisions of relevant health and hygiene legislation and regulations

provisions of relevant occupational health and safety legislation and regulations

workplace policies and procedures in relation to dealing with contagious disorders of the hair and scalp

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to apply observational and interpersonal skills to recognise common hair andor scalp conditions and be able to propose treatment procedures Knowledge of the causes symptoms and appearance of a range of normal and abnormal hair and scalp conditions relevant health regulations and the workplace treatment range is required along with attention to workplace treatment and referral practices and procedures

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

knowledge and consistent application of federal state and local health and hygiene legislation and regulations

knowledge of the transmission routes of infectious conditions and skill in the application of standard infectioncontrol precautions

consistently using effective questioning and active listening techniques to communicate with clients and other operators

recognising the appearance of common normal and abnormal scalp conditions

consulting with the client developing and recording a client analysis and recommending a course of action consistent with the analysis and client requirements

consistently applying and evaluating skin tests prior to providing hair colouring services in accordance with manufacturers instructions and taking appropriate action based on test results as required

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdressertrichologist andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as

local health regulations

workplace policy and procedures manuals

photographs of common disorders

a range of clients with different hair and scalp conditions

a range of equipment and products appropriate to the hairdressingtrichology workplace

product labels charts and other sources of product information

a qualified workplace assessor or assessment team

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway this unit requires an assessment outcome that includes evidence of the application of communication skills and knowledge of skin and hair biology as they are specifically identified in the required skills and knowledge for this unit

none

WRHHSA Apply the principles of hairdressing science

WRHHS301A Apply the principles of hairdressing science

WRHWPA Operate effectively as a hairdresser in a salon work team

WRHWP302A Operate effectively as a hairdresser in a salon work team.

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

consulting with clients as part of the conduct of hair and scalp analysis

observing recognising and diagnosing hair and scalp conditions

providing advice on a course of action as an outcome of the diagnosis

conducting and evaluating skin tests prehair colouringlightening services

following health regulations and workplace procedures with regard to infectious disorders of the hair and scalp

Written andor oral questioning to assess knowledge and understanding of the symptoms and treatment options for a range of normal and abnormal hair and scalp conditions Questions will be asked in a manner appropriate to the language and literacy level of the learner

Thirdparty reports from experienced hairdresserstrichologists in the workplace

Completion of selfpaced learning materials including personal reflection and feedback from the trainer coach or supervisor

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Clients may be:

Normal hair and scalp conditions may include:

Treatment actions may include:

Abnormal hair and scalp conditions may include:

Remedial action may include:

Relevant health regulations may include:

Contagious disordersof the hair and scalp may include:

Remedial treatments may include:

Symptoms of allergic reaction may include:

Appropriate actions may include: